Case Study

Lifelong Learning Centre

Project Type

A.I Appointment Setting

1ST COLUMN

Timeline

September 2022 - Present

The Challenge

Facing a staff shortage, the daycare coordinator found it increasingly difficult to manage the surge of inquiries and leads generated from their Facebook ads.

Responding swiftly became a challenge, and occasionally, some leads were left without contact.

This situation led to wasted ad spend and compromised the quality of customer experience we aim to provide.

The Solution

We developed an Artificially Intelligent Agent to automatically reach out to new leads to greet, qualify and set facility tours on behalf of the coordinator.

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The Agent engages with leads within 2 minutes of Lead Form submission and follows strict qualification guidelines set by the client.

The Results

  • 97% Reduction in Time-to-First Contact

  • 40% Increase in Tour Schedules

  • 30% Increase in Registrations

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