Case Study
Tire Boss
Project Type
Missed Lead Capture
Timeline
April 2023 - Present
The Challenge
The tire shop was experiencing a high volume of calls each day, often resulting in missed opportunities as staff struggled to keep up with demand.
Many calls went unanswered, leaving potential customers without information on pricing, availability, and tire services.
This lack of responsiveness not only impacted sales but also affected customer trust and loyalty.
The Solution
We implemented an automated callback system designed to capture details of every missed call.
Within minutes of a missed call, the system reaches out to each potential customer, confirming their needs and offering tailored support, from appointment scheduling to service information.
The Results
97% Reduction in Time-to-First Contact
42 Secs Average Time to Respond to Lead
30% Increase in Sales
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